Dkarty Return & Refund Policy
Updated on 3 February 2.2022
Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund or an exchange. Please see below for more information on our return policy.
RETURNS
All returns must be postmarked within 28 days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.
RETURN PROCESS
To return an item, please email customer service at customer@dkarty.co.uk with reason for return. After, place the item securely in its original packaging and include your proof of purchase and mail your return the following address:
Dkarty
160 BROMLEY ROAD LONDON
SE6 2NZ
Please note; you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.
REFUNDS
After receiving your return and inspecting the condition of your item, we will process your refund. Please allow at least 3-4 working days to process returns from the receipt of your item depending on your bank or credit card. We will notify you by email when your return has been processed.
EXCEPTIONS
The following items cannot be returned for hygiene purposes such as swimsuit, boxers, underwear etc.
Please Note
Sale items are FINAL SALE and cannot be returned.
For defective or damaged products, please contact us at the customer service number below to arrange a refund or exchange.
QUESTIONS
If you have any questions concerning our return policy, please contact us at:
Customer service phone number +442030925201
Customer service email customer@dkarty.co.uk
